How to Check Your Order Status – Zendesk

Overview:
Keeping track of your order is easy! This guide will show you how to check the status of your order so you always know where it is and when it will arrive.

Step 1: Locate Your Order Information
To check your order status, you will need your Order ID or confirmation email. You can find these details in the email you received after placing your order.

Step 2: Visit the Order Status Page
Go to our Order Status Page and enter your Order ID or email address associated with your order.

Step 3: View Your Order Status
Once you enter your information, you will see the current status of your order, such as:

Processing: Your order has been received and is being prepared.
Shipped: Your order is on its way. You will find a tracking number and carrier information.
Delivered: Your order has arrived at the delivery address.
Canceled or Failed: There was an issue with your order. Please contact our support team for help.

Step 4: Track Your Shipment (If Shipped)
If your order status shows Shipped, click the tracking number to view detailed shipping updates from the carrier.

Step 5: Need Help?
If you have questions about your order or notice any issues, please contact our Support Team with your Order ID handy. They’ll be happy to assist you.